We recommend buying strings and spares in batches, to save shipping costs, time and materials!
PS If you are adding this to a harp package, there are no additional shipping costs for adding this item.
EU / mainland Europe: prices include VAT.
You'll received an order confirmation number after placing your order and a courier tracking number once your package is dispatched.
Global shipping: we ship worldwide! Import rules and fees vary per country. If at checkout there is no tax collected, then your country's customs might add this at the border.
The USA does not have any VAT, but some states have a local import duty added of between 0-5%.
Hong Kong, Taiwan, China, Macau:
Please get your Harp-E from our local HK partner: www.harpchamber.com
or for info: firstname.lastname@example.org
We can ship anywhere. If your country is not on the list of shipping options, just drop us a line! and we'll arrange it for you.
All parts and shipments are checked for quality and completeness and should reach you in good condition. We will aim to make right any shortcomings you might spot on arrival and help with any questions you might have.
The aim of this project is to be able to provide affordable quality harps to as many people as possible. We do ask you therefore to take a lenient and collaborative approach to returns and customer service as they significantly drive up costs for us and will reduce our capacity to keep the price down for future generations harpists.
We cannot offer warranty on parts damaged during the DIY assembly process.