FAQ

On the harp

Where can I try out a Harp-E?

The following stores have Harp-E: 

EUROPE:

NETHERLANDS     zingendesnaar.nl
GERMANY     artefakt-musik.de 
FRANCE     linstrumentarium.fr
UK     theharpstudio.co.uk
ITALY  salviharps.com

US:

CHICAGO   lyonhealy.com
LOS ANGELES  harpcenterla.com
BAY AREA   californiaharpcenter.com

ASIA / PACIFIC:

JAPAN       ginzajujiya.com
KOREA      segyemusic.com
HONG KONG    harpchamber.com
AUSTRALIA (NSW)   theharplab-learnwithemily.com
AUSTRALIA (VIC) www.musicjunction.com.au
NEW ZEALAND    oceaniaharpstudio.co.nz

These all stock Harp-E but some might still need updating their listing. 
Drop them a line directly and they'll assist you!

Harp-E is also available in all major Salvi and Lyon & Healy stores globally
and on reverb.com and harp.com (US)

Can I take Harp-E on a plane?

Yes! Its compact size and robust design makes it perfect for travel. 

We often receive the question of whether you can take Harp-E as carry-on luggage. This is possible, but it varies by airline. Please check your airline for the allowed dimensions. The dimensions of Harp-E in the bag are: 8 cm x 88 cm x 48 cm

How can I get a left-handed Harp-E?

Harp-E can be assembled right or left-handed. If you order a Plug & Play or String & Go, please let us know you want it left handed in the comments. If you order a DIY package to assemble yourself, follow the assembly manual but with the parts mirrored, except the soundboard. If you need any help with this, don't hesitate to contact us! 

Are there other color options?

We offer 4 standard color options and a custom color option!
We take care of all the coating in our standard packages, but you are welcome to add your own colors or designs on top of that prior to assembly. Or, you can ask us to handle any original colors or ideas.
We also offer an Uncoated DIY package for those that know their way around the entire coating process.

Can I use other strings?

We do not recommend using other strings besides SilkGut as they may affect the Harp-E's sound and performance. Although, you are free to experiment and prove us wrong!

How do I know if I have a v3 or v4?

Please see our blog post explaining the differences between the v3 and v4 harps here

We also have a video available here to highlight the new features of the v4!

On the electronics

Can you give me precise electronics specs?

Our sensor is a self-shielding, singular transducer along all the strings.

The pre-amp is a custom design, low power, low noise FET input two-stage amplifier with contour filtering and rail to rail performance. It ensures a high signal-to-noise ratio, zero latency, and full compatibility with all standard audio equipment.

Our system also includes a dual mode battery monitoring with 4-level state warning via RGB LED. 

The included battery is a standard 9V. It will provide long lasting power and is easy to replace.

What can Harp-E connect to?

Harp-E can connect to all standard audio equipment including amps, PA systems, mixing decks, guitar pedals, and mobile interfaces.

Check our @harp_e_harp YouTube channel or the "Getting started" section on this website for more electronics tips!

How can I connect Harp-E to my smartphone or headphones?

Just like with electric guitars, an audio interface is required, like the iRig or Sonic Port. There are many free and paid smartphone apps for recording and pedal emulation on the go.

The same type of interface is required to connect to headphones. 
Check our "getting started" page for videos and tips. 

What about contact sounds?

As with all electro-acoustic instruments, you will hear contact sounds. Utilizing these sounds allow you to unlock added expression possibilities to your playing (e.g. looping tapped rhythms).

Troubleshooting

How do I fix string buzzes?

Check out the video below [section begins at 3:08]:

https://youtu.be/09bcVW1COLk?si=MexxtU8ZW2txLKZh

If after following the suggestions in this video you still experience buzzes, reach out to our support email and we will provide dedicated assistance: support@harpeharp.zohodesk.eu

My levers are not lining up with the metal sheet, what do I do?

Since the levers all sit loose on the rod, they may shift out of alignment during stringing. The solution is simple: just take the misaligned lever and wiggle it up and down towards the direction it needs to go. 

This video shows the process: https://www.youtube.com/watch?v=Hw5AXE5EJZY&t=1415s

How can I make the levers smoother?

While many harpists enjoy our levers, some have a preference for even smoother operation. If this is you, continue reading. 

First, make sure all levers are aligned properly. If you are having trouble with this step, check out this video: 
https://www.youtube.com/watch?v=Hw5AXE5EJZY&t=1415s

Once aligned, check that the top area of the levers that touches the metal is smooth. If they're not, you can take some sandpaper and lightly sand it until it’s smoother. If this is not enough, you can add some paraffin (candle) wax to the top of the levers.

Is a gap in the lever mechanism normal?

Yes, this is normal. A little extra breathing room for the levers allows them to move with less friction. 

If you have a DIY and the gap is too large, add an extra rubber ring in between any two levers near the middle to even out the spacing.

I am having trouble regulating my strings, even after screwing the bolt in completely. What can I do?

This can happen when the strings haven't fully settled. We recommend waiting another week to give them more time to stretch, then try regulating again.

If after waiting that extra time some strings are still being stubborn, check out the video below: https://youtu.be/09bcVW1COLk?si=MexxtU8ZW2txLKZh

How to I stop my tuning pins from slipping?

First, remove and analyze the tuning pin to make sure the metal has not been damaged or lost its threading. If the pin appears to have lost its threading, a replacement may be needed. If the tuning pin does not appear to be damaged, the hole might be too loose around the pin and this is causing the string(s) to slip. We recommend gently applying a few layers of wood glue or superglue around the sides of the holes that are impacted. 

Once the glue has dried, firmly screw the tuning pin back into its hole. Using a drill and applying strong downward force while the harp is on a hard surface will ensure the strongest fit. The dried glue adds more volume to the hole and gives the pin more surface to grip, preventing slippage. If you would like to send us photos of the removed tuning pin or hole before proceeding, we would be more than happy to review the images and advise you.

Coating & Hacking

Should I get a DIY coated or Uncoated?

The DIY Uncoated option allows the greatest freedom in customization, but with this freedom comes risks. This package is best for the DIY-savvy folks with plenty of experience coating and finishing wood. This is not a good pick for a first coating project. 

The coated package is a great pick for those who enjoy the assembly process and may want to add color or hack things along the way, without having to undertake the entire coating process. 

How do I customize coated packages?

Our coat makes it easy to add paint, varnish, decals, or stickers. Because the coating has soaked a bit into the wood, it allows you to sand or polish it before adding layers. 

Check with your supplier that whatever finish you use will stick on 2k Oil.  Oil-based products are your safest bet. 

Test the product on a non-visible area first, like the inside of the frame. Make sure to keep the coat as thin as possible around the levers as thick coats may compromise their functionality.

Read our Coating Guide for more in-depth information.

Can I use acrylic or water-based paint?

Yes, but acrylic paints have less wood absorption than oil based paints, this means that in the long term your harp will be more exposed to scratches or cracks. At the same time acrylic paints allow much more customization, ask around your local Harp-E community for tips and ideas, and remember to keep the levers smooth and functional. 

If using water-based paints, use as little water as possible. Too much may ruin the wood.

Can I paint the metal parts?

We advise against painting metal parts – it will affect the functionality of the components and the paint may not adhere well, leading to cracks over time.

I completely messed up a part - what do i do?

In alignment with our mission of increasing harp accessibility, we believe in the importance of allowing customers to repair and replace individual parts. For that reason, you can contact us at support@harpeharp.zohodesk.eu to request spares for purchase of any part of the harp.

My levers are too stiff after painting, what can i do?

If it wasn't done prior to assembly, we highly recommend taking out the levers and adding a layer of hardwax oil wood finish. This has been proven to restore functionality on previously stiff levers.

To remove the levers, you have to loosen all the strings and take them out. Due to this, have a spare string set handy as it is very likely to lose some strings in the process. 

Sand the levers with a low grit (between 80-120) for the wax to be absorbed. 

If your levers are still too stiff afterwards, we recommend starting over with a new set coated by us. Reach out to our support team at support@harpeharp.zohodesk.eu to request a new set of levers in any of our standard colors. 

Are there any paints, chemicals, or solvents to avoid?

Certain solvents can chemically attack and break down the rubber inside the rings of the levers, leading to a complete loss of integrity. 

Solvents to avoid: Toluene, Xylene, Benzene, Acetone, Methyl Ethyl Ketone, Methylene Chloride, Trichloroethylene (TCE) / Perchloroethylene (PERC), Ethyl Acetate / Butyl Acetate, Strong Acids, Petroleum-based Oils and Fuels (Paint vehicles often contain these). 

This list is non-exhaustive. At our studio, we are focused on making the harps in our signature way; we do not have the bandwidth to pursue experiments with all types of paints and chemicals to know exactly every product that is safe and unsafe for the instrument. Coating your harp is always at your own risk and we highly urge doing your own research. Please contact us if anything strange happens as a result of a paint experiment so we can inform others.

What should I know before making alterations?

Harp-E has a deliberately transparent design, allowing you to easily modify it. Some examples of alterations include: assembling the harp mirrored to make it left-handed, combining two Harp-Es to create a double-strung harp, integrating further electronics in the open spaces of the frame, and so on. 

The wood is strong, flat beech ply which allows for drilling additional holes. The unique centralized lever mechanism means there aren't a lot of forces going on, even 
though the strings are under high tension. This means altering the structure (within reason) is pretty safe. Although safe is not risk-free, please make sure you know what you are doing.

The Harp-E community is a great place to bounce ideas or ask for help!

shipping & payment

Which countries do you ship to?

We offer worldwide shipping! 

If your country does not show up on our shipping list at checkout, please contact us via email at support@harpeharp.zohodesk.eu.

Do you offer financing options?

Our mission with Harp-E is to make harps accessible to everyone. Therefore, we currently provide financing options through Klarna. Simply choose 'Klarna - Flexible Payments' at checkout.

How long does it take to receive an order?

Wait times depend on a few factors, including package choice and delivery location. Our packages ship from our warehouses in the Netherlands and the UK. US orders are shipped from the UK to avoid tariffs as much as possible, and it provides the least customs hassle.

The DIY packages are the quickest since they don’t require assembly, with the uncoated version being the fastest. The String & Go is the next quickest option, and the Plug & Play takes the longest. 

Shipping may take anywhere from a few days to two weeks, depending on your country’s location and customs procedures.

Here is the current average wait times for our packages:

* DIY Uncoated with case: ±2-3 weeks
* DIY Coated or Uncoated without case: ±2-4 weeks
* String & Go: ± 4-6 weeks
* Plug & Play: ±8 weeks

How can I make a bulk order for my school/studio/shop?

We offer discounts on bulk orders. Please send an email to sales@jorisbeetsdesign.com, and we will be happy to assist you!

How do you determine your prices?

Our objective with Harp-E is to achieve the lowest price possible without compromising quality, as per our mission to democratize the harp. We do this through re-imagining the harp from the bottom up, aiming for a certain scale, and counting on community support.

For instance, Harp-E was produced for and with the Leerorkest organization. They actively participated and contributed to our development by taking on many steps of the assembly process. Because they ordered 300 in one go, we could give them a price as low as €450 per Harp-E.

As a company, we run on bare minimum margins. Even though prices for raw materials and logistics have skyrocketed recently, we are aiming to keep the prices at a minimum. We hope you keep this in mind when working with us. We are in it for the love of the instrument and appreciate your support in our mission.

We offer Paypal and Klarna as easier payment options, but please consider these companies take a sizeable percentage from us. If you can, we appreciate direct card payments

How does Harp-E sound?

The best place to hear it is on the many videos made by Harp-E-ists on social media!


  • Acoustic


  • Amplified with effects


  • Amplified


  • Amplified with effects

Other questions?

If you have any questions our FAQ doesn’t cover, contact our support email and we will get back to you as soon as possible: support@harpeharp.zohodesk.eu