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Most frequently asked questions

How long does it take to ship to North America?

Intercontinental shipping usually takes up to 2 weeks, but it depends on customs procedures and how remote the delivery address is.

How long until Plug & Play and String & Go packages are ready?

It depends on the demand at the time of your order. Plug & Play packages are usually built to order, and this can take up to 4 weeks. String & Go we usually have in stock (just like DIY) so those'll normally be ready to send immediately.

Where can I get replacement strings?

Here! or from our Shop > Strings page
A nice extra of the Harp·E is that because of the unique lever system, the Harp·E needs just a few centimetres less length per string, which means that many of the higher strings actually fit two string lengths into one standard string. This means you immediately have your spare set ready with your DIY or String & Go set.