Shipping policy

We proudly ship worldwide from our studio in the Netherlands using trusted global couriers. While we do our best to ensure a smooth delivery, shipping is handled by third-party companies and is ultimately outside of our control. By placing an order with us, you agree to the following shipping terms:

1. Shipping Regions & Carriers

We ship to most countries using reliable couriers such as FedEx, UPS, DHL, or equivalent—depending on your location.
Shipping costs are calculated at checkout and benefit from our harp’s smart, flat-pack design, which keeps rates low despite the size.

  • EU & UK Orders:
    Prices shown include VAT. No additional customs or import fees will be charged on delivery.

  • USA Orders:
    No VAT applies. Some U.S. states may charge a small import duty (typically 0–5%). 

    2025 Update: US customs might charge import tariffs. These tariffs are unconfirmed and fluctuating, so we cannot provide an estimate of a percentage at this time. We are closely monitoring the situation as it evolves and will communicate any changes or clarity on percentages when it is available. It is the responsibility of the customer to pay any required tariffs and comply with any questions customs might have. We are not liable for returned or destroyed harps due to noncompliance or non-response of the customer.

  • Other International Orders:
    See section below regarding customs and import duties.

2. Customs Duties, Import Taxes & Responsibilities

For customers outside the EU, customs rules vary by country. You may be responsible for import duties or customs clearance charges upon delivery.

  • The shipping carrier usually handles customs clearance and will contact you if action or payment is needed.

  • You are responsible for responding promptly to carrier requests. Delays or a lack of response can result in the shipment being held, returned, or destroyed by customs authorities.

Note: In official terms, you are the importer, and you are responsible for complying with your country’s import laws. We provide all standard documentation and customs codes to assist in a smooth process.

3. Shipping Delays

We aim to dispatch all orders promptly, but once your package is in transit, we are not responsible for courier delays due to customs, weather, or logistical issues. That said, we are happy to assist by:

  • Providing tracking updates

  • Contacting couriers on your behalf

  • Opening investigations into delays

We also recommend contacting your local delivery service or customs office directly for the fastest resolution.

4. Lost or Unclaimed Packages

If a package is marked as delivered but not received, or if it is lost in transit, we are not liable for lost shipments. However, we will gladly help you through the claims process and communicate with the shipping company on your behalf.

5. Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.
If an incorrect or incomplete address results in a failed delivery or return, the customer will be responsible for the cost of re-shipping.

6. Regional Notes & Partners

Hong Kong, Taiwan, China, Macau:
Purchase directly from our regional partner: www.harpchamber.com or email them at cs@harpchamber.com.

Countries not listed at checkout:
If your country is not available in the shipping dropdown, please contact us at support@harpeharp.zohodesk.eu and we’ll arrange the order manually.