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Most frequently asked questions
How long does it take to ship to North America?
Intercontinental shipping usually takes around 2 weeks, but it really all depends on the shipping company, the customs, the remoteness of your address...
How long until Plug & Play and String & Go packages are ready?
It depends on the demand at the time of your order. These packages are currently built to order, and this can take up to 4 weeks.
Where can I get replacement strings?
We do not sell replacement strings (yet).
A nice extra of the Harp·E is that because of the unique lever system, the Harp·E needs just a few centimetres less length per string, which means that many of the higher strings actually fit two string lengths into one standard string. This means you immediately have your spare set ready with your DIY or String & Go set.