Note that when you first buy the Harp, it comes in a full package already. These spare parts are only in case you lost/broke something!
We recommend buying strings and spares in batches, to save shipping costs, time and materials!
We ship cheaply across most of Europe (NL, BE, LU, DE, FR, IT*, ES*, PT, SE, DK, IE, AT, HU, RO, BG, HR, SI, SK, EE, LT, PL, GR). (*some surcharge for remote islands).
For the EU all your local taxes are included in the price.
SHIPPING OUTSIDE THE EU:
Yes we do!
Still cheap shipping but Brexit is forcing us to add some admin and handling cost. UK VAT will be deducted at checkout - so the price you pay will be 20% lower than displayed here. Once your package is ready, you will receive a tracking number. Once at UK customs, you will receive an email from the courier (DPD or GLS, check your spam folder!) to pay the outstanding VAT balance plus a small admin charge (currently £5). Once paid, customs will release your package and it will arrive in the following days (you'll get updates & options).
US, Canada, Asia and other:
The process will be similar to the one described for the UK above, but then with FedEx as courier and much lower VAT (lucky people!).
We do now also ship anywhere worldwide! If your country is not an option at checkout yet, no problem - please get in touch by email and we'll arrange that for you.
HOW LONG WILL IT TAKE?
It really depends on where you live and what package you order:
EU shipping is very fast, usually a matter of days (for DIY and String & Go).
Shipping outside the EU can at the moment take several weeks, because intercontinental shipping is still in a bit of a pickle - there are old backlogs and new staff shortages across shipping companies, carriers and customs clearance.
We beg you for a bit of patience until things settle. Your Harp·E will arrive!
DIY and String & Go are stocked to ship immediately. Please note that Plug & Play packages are built to order. We are a small team and they are in high demand, we currently have several weeks backlog before we can start building yours. But we are working around the clock and you will get your Harp·E!
All parts and shipments are checked for quality and completeness and should reach you in good condition. We will aim to make right any shortcomings you might spot on arrival and help with any questions you might have.
The aim of this project is to be able to provide affordable quality harps to as many people as possible. We do ask you therefore to take a lenient and collaborative approach to returns and customer service as they significantly drive up costs for us and will reduce our capacity to keep the price down for future generations harpists.
We cannot offer warranty on parts damaged during the DIY assembly process.